Returns & Exchanges

Due to the perishable nature of our products, Online Store accepts returns only for items that arrive damaged or incorrect. Please contact our support team within 48 hours of delivery to initiate a resolution.

Return Process

• 1.
  Inspect Your Package

  Upon arrival, immediately check your order for any visible damage, leaks, or missing items before opening the vacuum seals.

• 2.
  Document Issues

  Take clear photographs of the damaged product and the shipping label to help our quality control team process your claim.

• 3.
  Contact Support

  Email our customer service team with your order number and the attached photos to request a refund or a replacement shipment.

• 4.
  Safe Disposal

  Once your claim is approved, you may dispose of the damaged food items as instructed by our team; there is no need to ship perishable goods back to us.